It’s all about the timing…

The last few days, I’ve been working at home while my heating system is being converted from an old Oil Burner (from 1952!) to a Natural Gas solution.

Since I’m stuck at home and I’ve also been having spotty performance on our Cable TV for at least 2 weeks, I scheduled an appointment with Time Warner Cable of NYC. They were supposed to come around between 12:00pm and 4:00pm and if they need to call me, call my home or my work number.

After they missed the appointment, I called TWC and asked what was going on. Basically, the Cable Repair technician called and apparently No one picked up at my home number, my work number or My cell.

All of these phone work fine, with voice mail on all of them and yet I didn’t get a call on a single one. No voice mail either. How Odd…

When I call a company for a problem, I try to be polite and professional. Getting mad does not help and the guy on the other end of the phone did NOT miss that appointment. He rescheduled for today (Hope they don’t miss that one too!) between the hours of 12:00pm and 4:00pmand with any luck, my cable will be fine.

Which leads me to the “Timing” part. My Door bell rings and it’s NOT TWC, but rather Verizon. They want to go to the backyard and wire FIOS to the telephone cable. Apparently, my neighborhood is the next one to get Fiber Optic FIOS.

In other words: If Time Warner Cable screws this up, I now have more options.

UPDATE 1: It’s 4:20pm do you know where your Time Warner Technician is?
Called Time Warner, they said the appointment is still open and to wait another half hour.

UPDATE 2: Now 5:10pm and no call. I called TWC again, got a fast Busy and redialed until I got thru. After listening to classical piano (Chopin?) music for a few minutes, my call was picked up by Yolanda and she offered to call the Technician and see what the delay was. Put on hold for over 5 minute with very good piano music.

UPDATE 3: Yolanda called the dispatcher who will be calling me back. Not thrilled at the occasional video issues, but everyone I’ve spoken to at TWC has been very friendly and professional. I await the dispatcher’s call.

Update 4: 6:30pm, No Call from the TWC dispatcher. Calling the number got a busy signal, but after 6 redials I got in and heard the nice piano music again. End Result: Dispatcher will call back.

Update 5: 7:00pm (sigh) Dispatcher called back: Today is canceled. TWC gets to try again on Wednesday.

Verizon is looking GREAT and I have NO idea what they offer.

Music I’m listening to now:
Pocketful Of Sunshine“, by Natasha Bedingfield from the Pocketful of Sunshine album. You can see the video here.

2 responses to “It’s all about the timing…

  1. Any update on the Wednesday appointment?

  2. Yep, I’ll write it up when I have the chance…