Comments on: Ok, Verizon just Sucks. http://blog.epyon-1.com/2006/10/29/ok-verizon-just-sucks/ Anything I feel like sharing. Thu, 03 Nov 2011 19:30:45 +0000 hourly 1 http://wordpress.org/?v=3.4-beta4-20825 By: Stefan http://blog.epyon-1.com/2006/10/29/ok-verizon-just-sucks/#comment-290 Stefan Mon, 30 Oct 2006 15:48:22 +0000 http://www.epyon-1.com/blog/2006/10/29/ok-verizon-just-sucks/#comment-290 I Hate Mondays! So far it's been one meeting after another! I've not had the time to call anyone... Zincink, I'm really trying to be patient but It's difficult... ;) I use DSL for the 5 Static IP's I get for my servers. I'm investigating Static IP's over Cable, but so fay no good. The Funny thing is: Verizon may roll out FIOS in my area within the next year! I Hate Mondays! So far it’s been one meeting after another! I’ve not had the time to call anyone…

Zincink, I’m really trying to be patient but It’s difficult… ;)

I use DSL for the 5 Static IP’s I get for my servers. I’m investigating Static IP’s over Cable, but so fay no good. The Funny thing is: Verizon may roll out FIOS in my area within the next year!

]]> By: zincink http://blog.epyon-1.com/2006/10/29/ok-verizon-just-sucks/#comment-289 zincink Mon, 30 Oct 2006 14:47:22 +0000 http://www.epyon-1.com/blog/2006/10/29/ok-verizon-just-sucks/#comment-289 Don't feel bad..my parent works for Verizon and we can't get help either..Instead of using their internet service, which I knew would be a nightmare, we went with Comcast. I love it when a company tries to use the excuse "well it must be your computer..or the top notch reply..must be because you are using a MAC". Usually my response is.."explain it to me how it is my computer.. when I have three of them and one is a PC". And the landline still isn't working properly. Don’t feel bad..my parent works for Verizon and we can’t get help either..Instead of using their internet service, which I knew would be a nightmare, we went with Comcast. I love it when a company tries to use the excuse “well it must be your computer..or the top notch reply..must be because you are using a MAC”. Usually my response is..”explain it to me how it is my computer.. when I have three of them and one is a PC”.

And the landline still isn’t working properly.

]]> By: Vinny http://blog.epyon-1.com/2006/10/29/ok-verizon-just-sucks/#comment-288 Vinny Mon, 30 Oct 2006 02:48:58 +0000 http://www.epyon-1.com/blog/2006/10/29/ok-verizon-just-sucks/#comment-288 My grandfather had a problem with his phoneline for 8 months. He called and called. I told him to call the PSC and he ignored me, choosing instead to deal with Verizon who insisted that the problem would be fixed when they laid down new cable in his neighborhood. In 2 years. Finally, my dad called me and said, "What do I have to do to get grandpa's phone fixed?" I told him to do what I told my grandfather to do; call the NYS PSC. He made a phone call, and an hour later, Verizon called my father. A Verizon tech was at my grandfather's house the next day. He figured out that the pair he had was bad and just pulled a pair off one of the neighbor's pairs (each house got 3 pairs, but most were only using one or two). Suddenly, the problem was gone. After dealing with the issue forever, my grandfather's problem was solved in approximately 3 days. Verizon fears the Public Service Commission in a profound way. My grandfather had a problem with his phoneline for 8 months. He called and called. I told him to call the PSC and he ignored me, choosing instead to deal with Verizon who insisted that the problem would be fixed when they laid down new cable in his neighborhood. In 2 years. Finally, my dad called me and said, “What do I have to do to get grandpa’s phone fixed?”

I told him to do what I told my grandfather to do; call the NYS PSC. He made a phone call, and an hour later, Verizon called my father. A Verizon tech was at my grandfather’s house the next day. He figured out that the pair he had was bad and just pulled a pair off one of the neighbor’s pairs (each house got 3 pairs, but most were only using one or two). Suddenly, the problem was gone.

After dealing with the issue forever, my grandfather’s problem was solved in approximately 3 days.

Verizon fears the Public Service Commission in a profound way.

]]> By: Stefan http://blog.epyon-1.com/2006/10/29/ok-verizon-just-sucks/#comment-287 Stefan Sun, 29 Oct 2006 21:34:15 +0000 http://www.epyon-1.com/blog/2006/10/29/ok-verizon-just-sucks/#comment-287 Vinny, I will follow your advice first thing Monday Morning. This is a Nightmare! I run two servers, support my job from home via that line and it going down every single time it rains is really driving me nuts. As I write this, the operator (BTW, with the exception of the one who hung up on me, they've been incredibly professional) informed me that thy have a "Major Cable Failure" and are working on it. Want to bet it goes down after the next rain?? Vinny, I will follow your advice first thing Monday Morning. This is a Nightmare! I run two servers, support my job from home via that line and it going down every single time it rains is really driving me nuts. As I write this, the operator (BTW, with the exception of the one who hung up on me, they’ve been incredibly professional) informed me that thy have a “Major Cable Failure” and are working on it.

Want to bet it goes down after the next rain??

]]> By: Vinny http://blog.epyon-1.com/2006/10/29/ok-verizon-just-sucks/#comment-286 Vinny Sun, 29 Oct 2006 14:24:57 +0000 http://www.epyon-1.com/blog/2006/10/29/ok-verizon-just-sucks/#comment-286 Here's the only way to get results from Verizon. Call their regular customer care number. Inform them that you're having a problem that's not being handled correctly and you want it resolved. Now, after they give you the shpiel, if it isn't up to your standards, tell them that you're taking the matter out of their hands because of their inability to deal with it, and you're calling the New York State (not NYC btw) Public Service Commission and filing a formal complaint Once they hear those magic words, you'd be amazed at how quickly that problem gets dealt with. The city has no power over Verizon, but the state can shut 'em down if they want. Here’s the only way to get results from Verizon.

Call their regular customer care number. Inform them that you’re having a problem that’s not being handled correctly and you want it resolved.

Now, after they give you the shpiel, if it isn’t up to your standards, tell them that you’re taking the matter out of their hands because of their inability to deal with it, and you’re calling the New York State (not NYC btw) Public Service Commission and filing a formal complaint

Once they hear those magic words, you’d be amazed at how quickly that problem gets dealt with.

The city has no power over Verizon, but the state can shut ‘em down if they want.

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